Privacy Policy

HELFLIX Privacy Policy

Last updated: October 18, 2026

HELFLIX ("HELFLIX," "we," "us," or "our") is operated by HELFLIX. This Privacy Policy explains how information is collected, used, disclosed, and protected when you use the HELFLIX mobile application and related services (collectively, the "Service").

By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information stored on your device

HELFLIX does not require you to create an account. The app generates a random guest identifier and stores it on your device. The following information is also stored locally to provide app features:

• Your viewing progress and recently watched episodes;

• Saved or favorited series;

• Onboarding and app preferences;

• Notification preferences; and

• Rewarded-ad episode unlocks and premium-access status, where applicable.

This locally stored information may be removed by clearing the app's data or uninstalling the app. Reinstalling the app or clearing its data may create a new guest identifier and may erase local progress, saved titles, settings, and earned episode unlocks.

Information collected automatically

When you use HELFLIX, we and our service providers may automatically collect:

• The random guest identifier generated by the app;

• App interactions, such as screens viewed, titles selected, playback actions, episode access events, notification interactions, and feature usage;

• Device and app information, such as device model, operating-system version, app version, language, country or general region, and unique app-installation or advertising identifiers;

• Crash reports and diagnostics, including technical state at the time of a crash;

• Performance information, including app startup, loading, and network-performance measurements;

• Push-notification registration tokens; and

• Standard network information, such as IP address, request timestamps, and server logs, when content or configuration is requested.

We do not ask for your name, email address, phone number, precise location, contacts, photos, camera, or microphone merely to watch content in HELFLIX.

Information you provide

If you contact us for support, feedback, a privacy request, or another inquiry, we receive the information you choose to provide, such as your email address, message, attachments, and guest identifier.

Purchases

If paid subscriptions or purchases are offered, payment is processed by Google Play or another authorized app-store provider. We do not receive your complete payment-card details. We may receive purchase status, product, transaction, entitlement, country, and related information needed to provide and restore access, prevent fraud, and support purchases.

2. How We Use Information

We use information to:

• Operate, maintain, secure, and improve HELFLIX;

• Remember viewing progress, saved titles, preferences, and episode access;

• Deliver video, artwork, app configuration, and requested features;

• Understand usage and measure feature performance;

• Diagnose crashes, errors, abuse, and technical problems;

• Show, measure, limit, and improve advertising;

• Deliver push notifications and local reminders when enabled;

• Manage purchases and premium entitlements where offered;

• Respond to support and privacy requests;

• Comply with law and enforce our Terms of Service; and

• Protect users, HELFLIX, and our service providers.

Where applicable law requires a legal basis, we process information as necessary to provide the Service, based on our legitimate interests in operating and improving it, with your consent, or to comply with legal obligations.

3. Analytics, Diagnostics, and Remote Configuration

HELFLIX uses Google Firebase services, including Analytics, Crashlytics, Performance Monitoring, Remote Config, and Cloud Messaging. These services may process app-installation identifiers, the HELFLIX guest identifier, device and app information, usage events, crash diagnostics, performance data, IP address, and notification tokens.

We use this information to understand app usage, investigate failures, measure performance, configure selected app experiences, and deliver notifications. Google processes this information under its own terms and privacy documentation.

Google Privacy Policy: https://policies.google.com/privacy

Firebase Privacy and Security: https://firebase.google.com/support/privacy/

4. Advertising

HELFLIX may use Google AdMob to display advertisements, including rewarded ads that unlock eligible episodes. Google and its partners may collect or receive device identifiers, advertising identifiers, IP address, app interactions, approximate location derived from IP address, and information about ad requests, impressions, clicks, and completion.

Depending on your region, device settings, age eligibility, and consent choices, ads may be personalized or non-personalized. Where required, HELFLIX will request consent or provide privacy choices before using information for personalized advertising. You can also manage certain advertising controls in your device or Google settings. Declining personalized advertising does not necessarily remove ads; you may receive non-personalized ads instead.

An episode unlock is granted only after the advertising provider confirms completion of the required rewarded-ad event. Closing or failing to complete an ad does not grant the unlock.

For more information, see:

https://policies.google.com/technologies/partner-sites

5. Notifications

With your permission, HELFLIX may send notifications about new content, recommendations, promotions, service information, or reminders to continue watching. The app may use Firebase Cloud Messaging for remote notifications and Android system services for scheduled local reminders.

You can turn HELFLIX notifications off in the app's Settings screen or in Android system settings. Disabling notifications does not affect essential in-app notices.

6. Content Delivery and Other Service Providers

HELFLIX uses service providers to operate the Service. These may include:

• Google Firebase for analytics, crash reporting, performance monitoring, remote configuration, and messaging;

• Google AdMob for advertising;

• Google Play for app distribution and payment processing; and

• Cloudflare for delivery of video, images, and related media.

These providers may process information on our behalf or under their own terms. We may also disclose information to professional advisers, infrastructure vendors, or authorities where reasonably necessary to operate the Service, protect rights and safety, investigate misuse, or comply with law.

We do not sell your personal information for money. Certain advertising disclosures may be treated as a "sale," "sharing," or targeted advertising under some privacy laws. Where those laws apply, we will provide the rights and choices they require.

7. Retention

Local app data remains on your device until it is overwritten, cleared, or the app is uninstalled. Service-provider retention periods vary according to the type of information and each provider's settings. We retain information only for as long as reasonably necessary for the purposes described in this Policy, including security, dispute resolution, legal compliance, and enforcement.

Support communications may be retained while needed to resolve your request and maintain appropriate business records.

8. International Data Processing

HELFLIX and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use legally recognized safeguards for international transfers.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No storage or transmission system is completely secure, however, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing; withdraw consent; receive a portable copy of certain information; or appeal a privacy decision.

You may also:

• Disable notifications in HELFLIX or Android settings;

• Manage advertising choices through consent controls presented in the app and your device or Google settings;

• Clear locally stored data through Android settings; or

• Uninstall HELFLIX to remove locally stored app data.

To submit a privacy request about information controlled by HELFLIX, contact support@helflix.com. Please include your HELFLIX guest identifier, if available, so we can identify relevant records. We may need to verify your request. We will not discriminate against you for exercising applicable privacy rights.

11. Children's Privacy

HELFLIX is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. Users who are under the age of legal majority where they live should use the Service only with permission from a parent or legal guardian.

12. Third-Party Links and Services

The Service may link to or interact with third-party websites, app stores, media services, or platforms. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Service, law, or our practices. We will update the date above and provide additional notice where required. Your continued use of the Service after an update takes effect signifies acknowledgment of the revised Policy.

14. Contact Us

For privacy questions or requests, contact:

HELFLIX
Email: support@helflix.com